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使用条款 T&Cs | 隐私政策 Privacy Policy | 常见问题 FAQ

使用条款
Terms & Conditions

使用本网站即表示您同意遵守我们的使用条款。
条款内容涵盖订单、付款、配送及相关权利与责任。

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By using this website, you agree to our Terms & Conditions, which outline policies related to
orders, payments, delivery, and user responsibilities.

隐私政策
Privacy Policy

我们重视并保护您的个人隐私。
所有个人信息仅用于订单处理及客户服务，不会在未经许可的情况下向第三方披露。

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We value and protect your privacy.
All personal information is used solely for order processing and customer service purposes and will not be disclosed to third parties without consent.

常见问题 
Frequently Asked Questions (FAQ) 

本页面汇总了客户常见问题，包括下单流程、配送方式及售后服务说明，帮助您快速获取所需信息。
This page provides answers to frequently asked questions regarding ordering, delivery, and after-sales support to help you find information quickly.

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> 如何下单？
How do I place an order?

选择您想购买的商品，加入购物车并完成付款即可。下单成功后，您将收到订单确认通知。
Simply select your desired product, add it to the cart, and complete the payment. An order confirmation will be sent once your order is successfully placed.

> 商品从哪里发货？
Where are the products shipped from?

所有商品均从马来西亚产地直发，并通过冷链物流配送至中国主要城市。
All products are shipped directly from Malaysia and delivered to major cities in China via cold-chain logistics.

> 配送需要多长时间？
How long does delivery take?

正常情况下，配送时间约为 3–7 个工作日。实际时效可能因清关或当地物流情况而有所调整。
Delivery typically takes 3–7 working days. Actual delivery time may vary due to customs clearance or local logistics conditions.

> 如果收到的商品有问题怎么办？
What if there is an issue with my order?

如在签收时发现商品存在明显质量问题，请尽快联系 WhatsApp 在线客服，我们将为您提供相应的售后协助。
If you receive a product with a clear quality issue, please contact our WhatsApp customer support as soon as possible for assistance.

> 支持哪些付款方式？
What payment methods are available?

我们支持多种安全的付款方式，包括：FPX、二维码扫描付款及银行转账。
We support multiple secure payment options, including: FPX, QR Code Payment, and Bank Transfer.

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